Privacy Policy

1. INTRODUCTION

This Privacy Policy sets out how PT. IGO JAYENDRA SENTOSA (Company ID: 2305230044922), trading under Giligate.com (referred to as "we", "us", or "our") collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and ensuring transparency in the processing of your personal data.

This policy applies to all users of our website, services, and platforms, including visitors, customers, and partners, whether acting in a personal or professional capacity.

By using our website or services, you consent to the collection and use of information in accordance with this Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK Data Protection Act 2018, and other relevant legislation.

2. TYPES OF PERSONAL INFORMATION WE COLLECT

We may collect and process the following types of personal data:

(a) Full name
(b) Email address
(c) Contact number(s)
(d) Postal or billing address
(e) Passport or ID information (for travel arrangements)
(f) Date of birth and nationality
(g) Payment and transaction details
(h) Social media handles or identifiers
(i) Device and browser information, IP address, and location data
(j) Preferences, survey responses, and booking history
(k) Any other information you voluntarily submit via forms, email, chat, or phone

3. HOW WE COLLECT PERSONAL INFORMATION

We collect personal data in the following ways:

Through direct communication (e.g. booking forms, contact pages, emails, or phone)
Automatically via cookies and tracking tools when you use our website
Through third-party platforms you may use to access our services (e.g. Agoda, Booking.com)
From analytics services such as Google Analytics

For more details on cookies, please refer to our [Cookie Policy].

4. PURPOSES FOR USING PERSONAL INFORMATION

Your data may be used for:

(a) Processing and managing fast boat or travel bookings
(b) Providing customer support and responding to inquiries
(c) Sending booking confirmations, updates, and alerts
(d) Processing payments and refunds
(e) Complying with legal and regulatory obligations
(f) Marketing, promotions, and newsletters (with your consent)
(g) Analyzing trends to improve our services and website performance
(h) Internal record-keeping and business analysis
(i) Security, fraud prevention, and system integrity

5. SHARING YOUR DATA

We may share your data:

With fast boat operators, hotel partners, and service providers for booking fulfillment
With third-party vendors (e.g., payment processors, hosting services, email platforms)
With legal authorities if required by law or in response to legal processes
In the case of business transfer, merger, or acquisition (with confidentiality ensured)

We do not sell your personal data to third parties.

6. DATA SECURITY

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access control. However, no system can be guaranteed 100% secure. We recommend you use strong passwords and avoid sharing your login credentials.

7. INTERNATIONAL DATA TRANSFERS

As we operate globally, your data may be transferred outside your country of residence, including to servers located in countries with different data protection standards. We take steps to ensure your data is protected through contractual safeguards, including EU Standard Contractual Clauses.

8. YOUR RIGHTS

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request the deletion of your data (subject to legal obligations)
Object to processing for direct marketing
Restrict or limit how we process your data
Withdraw consent at any time where consent was required
File a complaint with a data protection authority

To exercise any of your rights, please contact us at info@giligate.com.

9. DATA RETENTION

We retain personal data only as long as necessary to fulfill the purposes it was collected for, including for legal, tax, and accounting obligations. Once the data is no longer needed, we securely delete or anonymize it.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., partner booking sites). We are not responsible for the content or privacy practices of these external websites. Please review their privacy policies before submitting any personal information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date. If the changes are significant, we may also notify you via email.

12. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

PT. IGO JAYENDRA SENTOSA
Website: https://www.giligate.com
Email: info@giligate.com